Terms and conditions

Due to the popularity of this training course we want to ensure it is as accessible as possible. In previous free of charge events, we unfortunately issued a number of places to people who didn’t turn up or cancelled with us. This was unfortunate as we had long waiting lists of people who wanted to attend that were unable to secure a place. For this reason, we have introduced a modest registration fee. This is payable via a debit or credit card at the point of booking on our online system. The payment is intended to secure some commitment and not as an income generator. In return for your registration fee, you may receive promotional items when you attend and complete the training session. The value of goods and services provided far exceeds the registration fee. Places cannot be reserved without a payment. To keep course costs as low as possible, and to serve a growing waiting list, we hope you appreciate why we are unable to accommodate changes or cancellations. We incur fixed charges for each course offered, on such a low-cost model each place requires filling. In the event of non-attendance, there will be no refund in full or part. Non-attendance due to Covid mandated isolation requirements will be looked to be re-planned for you on your provision of evidence. Candidate details are pre-registered to create study materials and certification system documentation. We therefore are unable to transfer course places to an alternate delegate. Ideal Heating reserves the right to cancel a course at any time, but we will endeavour to give candidates as much notice as possible. Candidates will be offered an alternative course date, credit, or full refund. This is a rare occurrence in circumstances of unplanned staff absence